How can we help? | ArtistPR Help Center

Meta ads campaign: what to expect before ordering

Thu, 01 Oct 2026 00:00:00 +0000

ArtistPR’s Meta Ads campaign service is for an artist who wants help setting up and managing advertising on Facebook and Instagram. The documented portal workflow includes creating a landing page, creating ads, creating custom or saved audiences, creating a pixel, and campaign optimization steps across four weeks.

Meta charges for advertising through your ad account. ArtistPR does not control Meta’s payment approval; if a payment fails, follow the Meta payment troubleshooting guide.

How it works

Open the ArtistPR services page and choose the Meta Ads offer if it is available.
Give the requested partner access to your Facebook Page, ad account, and Instagram account. Follow Allow advertiser access or Approve advertiser access.
ArtistPR creates the campaign materials and setup items documented in the workflow, including a landing page, ads, audiences, and pixel.
The workflow includes optimization steps for weeks 1 through 4.

What you need to provide

You need a Facebook Page, an ad account, and an Instagram account that can receive the requested advertiser permissions. Your ad account also needs an accepted payment method managed through Meta.

What is not stated here

The available notes do not state a price, ad budget, audience size, view count, follower count, or guaranteed result. Check the product page for current offer and pricing details before ordering.

Common questions

Does ArtistPR pay Meta’s ad charges?

The campaign uses your Meta ad account, whose payment method is managed in Meta Business Manager. Review your account’s billing settings before the campaign begins.

What if I do not see the access request?

Check the notification email and then follow the approval guide. If the request still does not appear, contact support.

Press release writing and distribution: what to expect

Thu, 01 Oct 2026 00:00:00 +0000

ArtistPR’s Done-For-You (DFY) service is for an artist who wants ArtistPR to write a press release and distribute the approved version. It is separate from the self-written press release included with Premium Membership.

What is included

ArtistPR writes the release from your questionnaire responses. After you approve the final draft, it is distributed to music magazines and blogs, ABC/CBS/CW/Fox/NBC-affiliated sites, newspapers and major news sites, regional and local news sites, social media, and an email blast to industry contacts. You receive a report with live links when distribution is complete.

The existing service description says DFY distribution is guaranteed on at least 250 news sites, or 100+ when the release contains explicit content. Read the product page for the current offer details before ordering.

How it works

Order the Done-For-You press release service.
Sign in to /portal/ with the email used for the order and submit the questionnaire. Writing does not begin until the questionnaire is submitted.
A writer prepares a draft from your answers. The stated estimate is about 10 business days.
Review the draft and request revisions. The revision stage can take up to 10 more business days, depending on the amount of revision.
Approve the final draft. Distribution usually takes about 5 business days.
Receive the report with live links after distribution is complete.

What you need to provide

Provide complete, accurate answers in the client-portal questionnaire. If your release includes an image, the order workflow supports an optional image upload. Submit any revision requests through the review step so the writer has the necessary direction.

Common questions

Is this included with Premium Membership?

No. The DFY service is paid separately. Premium Membership includes a once-a-month self-written release submission for approval; that option is published on ArtistPR and sent in an industry email blast, but it does not include a distribution report.

Can I write the release myself?

Yes. Compare the two options in DIY vs. DFY Press Release.

When does the timeline start?

The timeline starts after you submit the questionnaire, not when you place the order. The stated sequence is about 10 business days for writing, up to 10 more for revisions, and about 5 for distribution.

Spotify playlist placement: what to expect

Thu, 01 Oct 2026 00:00:00 +0000

ArtistPR’s Spotify Playlist Placement service is for an artist promoting a specific track on Spotify. The documented intake accepts a Spotify track URL or URI, not an album or an unrelated page.

What the service does

The fulfillment workflow verifies the submitted track, follows the artist, and adds the submitted track to an ArtistPR-owned Spotify playlist. When the campaign is complete, it removes the playlist addition and unfollows the artist as part of cleanup. A completion report may be available in the portal when staff confirms distribution.

This documentation does not promise a particular number of streams, followers, playlist listeners, or editorial placement. Collaborative or curator-playlist placement is a separate manual activity, not part of the documented automated placement workflow.

How it works

Open the ArtistPR services page and choose the Spotify playlist placement offer if it is available.
Submit the Spotify track URL or URI through the order intake. The track is checked before fulfillment begins.
The order is accepted for processing and the artist follow and playlist-add steps are recorded.
Staff confirms distribution and the portal records the completion status or report when available.
Cleanup removes the playlist addition and artist follow after completion.

What you need to provide

Provide a valid Spotify track URL or URI and the order details requested by the portal. The workflow uses the submitted track; it does not choose an artist or playlist from extra request data.

Common questions

Can I submit an album URL?

The documented intake accepts a Spotify track URL or URI. Submit the specific track you want considered.

Is this Spotify editorial playlist pitching?

No such promise is documented here. The workflow uses a fixed ArtistPR-owned playlist; curator or collaborative playlist outreach is a separate manual process.

Will I get a report?

Staff confirmation sends a completion message with a report when one exists. If no report URL is available, the portal uses the order page rather than inventing an analytics link.

YouTube video promotion: what to expect

Thu, 01 Oct 2026 00:00:00 +0000

ArtistPR’s YouTube Video Promotion service is for an artist submitting a YouTube video for a promotion campaign. The service workflow verifies the video, starts distribution, and records the order status in the portal.

What happens after you order

The documented fulfillment starts the campaign, likes the video, and subscribes to the channel. It does not treat campaign start as completion. A separate completion check runs every 24 hours while an order is distributing. When the provider reports completion, the workflow removes the like and subscription and marks the request complete. A canceled or rejected request is returned for more information or resubmission.

No particular view count, subscriber count, engagement level, or result is promised in the available service notes.

How it works

Open the ArtistPR services page and choose the YouTube promotion offer if it is available.
Submit the YouTube video URL through the portal intake.
The request is normalized and checked, then the campaign is started. The portal shows it as distributing while it is in progress.
A completion check runs every 24 hours. If more information is needed, the portal provides the order route for a new video URL or resubmission.
After a completed campaign, the workflow performs cleanup and marks the request complete.

What you need to provide

Provide the YouTube video URL requested by the portal. If the submitted video is not approved or information is missing, follow the portal’s resubmission instructions.

Common questions

Is the campaign complete as soon as it starts?

No. Starting distribution and completing the campaign are separate states.

How often is completion checked?

The documented completion poll runs every 24 hours. That is a status-check interval, not a promised completion time.

Are likes and subscriptions permanent?

No. The documented completion workflow removes the like and subscription during cleanup.

What is your refund policy?

Thu, 03 Sep 2026 00:00:00 +0000

We don’t have a rigid refund policy with a fixed time window — every situation is different, so we look at each request individually.

Our first step is always to try to fix whatever went wrong. If turnaround took longer than expected, something wasn’t delivered the way you expected, or you’ve run into a technical issue, contact us and tell us what happened — most of the time we can resolve it directly.

If we can’t resolve it, a refund is the option we fall back on, not the first move — but it’s something we’ll work through with you. The more detail you give us up front (your order confirmation, what you expected vs. what actually happened), the faster we can sort it out.

Why does my Meta/Facebook Ads payment keep failing?

Thu, 03 Sep 2026 00:00:00 +0000

A failing or declined payment on your Meta (Facebook/Instagram) ad account is almost always something happening inside Meta’s own Business Manager — your card being declined, expired, or flagged for re-verification — not an issue with ArtistPR’s access to your account.

To check it directly:

Go to business.facebook.com/billing_hub/accounts.
Select the ad account in question and review its payment method and any billing alerts shown there.
If your card was declined, try updating or re-entering your payment method, or adding a backup payment method.

If your payment method looks fine on Meta’s side and your ad account still seems stuck, contact us and we’ll help you dig into it further.

Allow advertiser access

Sat, 20 Jan 2024 00:28:51 +0000

Go to business.facebook.com/settings/partners.
Click Add and select Give a partner access to your assets.
In the Partner business ID field, enter 4237857306303295 and click Next.
Grant advertiser permission to your Facebook Page:
- Under Requested asset types, select Pages > New Pages Experience.
- Check the box next to your page/username.
- In the permissions column, turn on Ads & Insights access.
Grant advertiser permission to your ad account:
- Under Requested asset types, select Ad accounts.
- Check the box next to your username.
- In the permissions column, turn on Manage campaigns access.
Grant advertiser permission to your Instagram account:
- Under Requested asset types, select Instagram accounts.
- Check the box next to your username.
- In the permissions column, turn on Ads & Insights access.
- Click Confirm and review in the bottom-right corner.
Click Approve request.

Approve advertiser access

Mon, 04 Dec 2023 23:39:10 +0000

Go to the request link in your notification email and click Respond to request.
Click Get started, then click Next.
Grant advertiser permission to your Facebook Page:
- Under Requested asset types, select Pages > New Pages Experience.
- Check the box next to your page/username.
- In the permissions column, turn on Ads & Insights access.
Grant advertiser permission to your ad account:
- Under Requested asset types, select Ad accounts.
- Check the box next to your username.
- In the permissions column, turn on Manage campaigns access.
Grant advertiser permission to your Instagram account:
- Under Requested asset types, select Instagram accounts.
- Check the box next to your username.
- In the permissions column, turn on Ads & Insights access.
- Click Confirm and review in the bottom-right corner.
Click Approve request.

Newsletters and welcome emails with Brevo

Sun, 04 Apr 2021 00:26:12 +0000

ArtistPR websites can collect newsletter subscribers with Brevo. ArtistPR also creates a short welcome email series for new subscribers: a few welcome messages sent automatically after someone joins your list.

1. Create your Brevo account

Go to Brevo and create an account.
Complete the account setup and confirm your email address.
In Brevo, open Settings and find API keys (sometimes shown as API Keys & MCP).
Choose Generate a new API key.
Give the key a name that helps you recognize it, such as ArtistPR website.
Create the key and copy it immediately. Brevo may only show the full key once.

Treat the API key like a password. Do not paste it into a public page or send it in an ordinary email.

For Brevo’s current instructions, see Create and manage your API keys.

2. Ask ArtistPR to connect Brevo

After you have the key, open the Brevo intake form in the ArtistPR portal and submit it. This lets ArtistPR connect the newsletter features to your site. The form is available after your website has been built.

In Brevo, go to Marketing > Campaigns, choose Create campaign, and select Email. Choose your recipients, write the subject and message, then review and schedule the campaign.

Brevo calls these one-time emails email campaigns. Its guide explains the current steps in Create and send an email campaign.

4. Edit the welcome email series

ArtistPR creates the welcome series for you. To edit it in Brevo:

Open Automations > Workflows.
Open the welcome automation.
Open the email step you want to change.
Edit the subject, sender details, or email design.
Save your changes and keep the automation active when you are ready.

The series is intended to welcome new subscribers and explain what they can expect from your emails. It is not a promise of a particular number of messages or schedule. Brevo’s welcome message guide explains how welcome automations and additional email steps work.

Still need help? Contact us.

I get an error when I try to submit my questionnaire

Fri, 12 Mar 2021 20:24:39 +0000

Your press release can’t move to writing until the questionnaire goes through successfully, so it’s worth fixing this rather than giving up on the form. The two most common causes:

A required field was left blank. Scroll back through your answers and make sure every required question has a response.
Emojis or special characters in your answers. Review your responses and remove any emojis, curly quotes, or unusual symbols, then resubmit.

If you’ve checked both of those and the form still won’t submit, contact us with a screenshot of the error and we’ll get it sorted out directly.

Add tracking pixel

Sun, 24 Jan 2021 01:10:10 +0000

Log into your website admin panel.
In the left-hand menu, click Tracking Codes.
Choose where you want your tracking code embedded.

How do I edit my website in Pages CMS?

Sun, 03 Jan 2021 02:08:32 +0000

After staff invites you, Pages CMS lets you edit the parts of your MusicProSite website that are meant for client updates. Open the invitation email and sign in through its link.

Edit Site settings

In Pages CMS, open Site settings.
Update the fields you need. The available labels include Artist name, Tagline, Biography, Logo URL, Spotify profile image URL, Brand colors, Embed widgets, and Social links.
Use Social links for your streaming and social profiles, including Spotify, Apple Music, YouTube, Instagram, Facebook, TikTok, X (Twitter), SoundCloud, Bandcamp, and the other services shown there.
Review your changes, then use Pages CMS’s Save or Publish control to save and publish them.

Your site’s contact form is part of the standard site. Do not add passwords or private credentials to the bio, links, or image fields.

Edit Releases

Open Releases.
Select a release to edit it, or use the add option to create a release when that option is available to your site.
Update Release title, Release date, Cover image URL, About this release, and the Streaming links for the release.
To control whether it appears, use Show this release on the site. Turn it off to hide the release from the site’s navigation and build.
Save or publish the change.

New releases are added automatically from your ArtistPR profile. You can edit their title, links, description, and visibility in Pages CMS; you do not need to recreate an automatically added release just to update it. The URL slug, Spotify artist ID, and ISRC fields are managed or read-only—leave them unchanged.

Pages CMS first saves your change and then publishes the site. The updated page may not appear immediately while publishing finishes; refresh the site after the publish completes. If a change still is not visible, include the site address and the page or release name when you contact us.

If you see “Site suspended (managed by agency)”

Leave Site suspended (managed by agency) unchanged. It is read-only and payment status is managed by ArtistPR. It is not a setting you can use to pause or restore the site.

Still need help? Contact us.

I can't access my website

Sat, 02 Jan 2021 20:05:26 +0000

ArtistPR client sites are edited in Pages CMS. You do not create a separate website password: staff must invite you by email.

Request an invitation

Open the ArtistPR contact form.
Tell us your site address, such as your-name.musicprosite.com.
Tell us the email address you want invited. Use the address you can access and want to use for Pages CMS.
Ask for a new Pages CMS invitation link.

Accept the invitation

When staff sends the invitation, open the link in that email and follow Pages CMS’s sign-in instructions. Check your spam, junk, and promotions folders if you do not see it. The invitation email is sent after staff processes the request; if it has not arrived after a reasonable wait, contact us again and include the same site address and email address.

Use the invitation email’s link rather than trying to guess an admin URL. If the link has expired or was sent to the wrong address, we can send a new invitation.

Still need help? Contact us.

How do I update my credit card?

Sat, 02 Jan 2021 19:53:21 +0000

If you can open your site but cannot edit it, see I can’t access my website for Pages CMS invitation help.

What is a press release?

Sat, 02 Jan 2021 19:26:38 +0000

A press release is a newsworthy announcement about you or your music, written for and distributed to journalists, bloggers, and media outlets. It’s one of the most affordable promotion tools available to independent artists. Things you can promote with a press release:

New music (a song, EP, LP, or album)
An upcoming tour
A new band member
Your new website
A new partnership or sponsorship

To purchase our press release writing and distribution service, visit lp.artistpr.com/press-release-offer. See DIY vs. DFY Press Release for the difference between writing it yourself and having us write and distribute it for you.

How does your service help me?

Sat, 02 Jan 2021 19:20:57 +0000

Finding real promotion opportunities for your music — the right blogs, the right press contacts, the right playlists — takes real research, and doing it from scratch is close to a full-time job on its own. ArtistPR shortcuts that: our tools, industry contacts, and done-for-you services give you the exposure without you having to spend your own hours digging for it, so you can spend that time actually making music instead.

Why should I pay for publicity?

Sat, 02 Jan 2021 19:19:21 +0000

Fair question, and one we hear often. Publicists work upfront, not on commission — that’s how PR has always worked, for major labels and independent artists alike. Every time you hear an artist on the radio or read about them in a music blog, someone paid for that placement: a label, a manager, or the artist themselves.

Managers and agents often work on a percentage, but they’re taking a cut of momentum that already exists — a proven track record of press coverage, radio interest, and a real fan base. Nobody with real industry connections signs an unknown act “on spec.” Publicity is what builds the track record managers and labels look for in the first place.

Whether you’re just starting out or already established, investing in getting your name and music in front of the right outlets pays off in your visibility, your fan base, and ultimately your bottom line.

How do I submit my music to radio and press?

Sat, 02 Jan 2021 19:16:25 +0000

The way to get radio stations, music blogs, and press outlets to cover you isn’t submitting directly to each one — it’s a press release, which we distribute on your behalf to our network of media contacts.

As a Premium Member, you can submit a self-written press release for approval once a month at no extra cost. If it’s approved, we publish it on our website and send it out in an email blast to our industry contacts (no report is provided with this option).

Want guaranteed placement on 250+ news sites with a live-link report instead? See DIY vs. DFY Press Release for our paid Done-For-You option.

How do I add my company to the industry database?

Sat, 02 Jan 2021 19:13:46 +0000

If you’re a music industry representative, you can add your company to our contact database here.

How can I sign up for an account?

Sat, 02 Jan 2021 19:09:56 +0000

To sign up for Premium Membership, visit lp.artistpr.com/premium-membership.

Once you’re signed up, you won’t need a password to log back in — just go to /quick-start/, enter the email you signed up with, and we’ll email you a one-click sign-in link.

How can we help? | ArtistPR Help Center

Meta ads campaign: what to expect before ordering

How it works

What you need to provide

What is not stated here

Common questions

Does ArtistPR pay Meta’s ad charges?

What if I do not see the access request?

Press release writing and distribution: what to expect

What is included

How it works

What you need to provide

Common questions

Is this included with Premium Membership?

Can I write the release myself?

When does the timeline start?

Spotify playlist placement: what to expect

What the service does

How it works

What you need to provide

Common questions

Can I submit an album URL?

Is this Spotify editorial playlist pitching?

Will I get a report?

YouTube video promotion: what to expect

What happens after you order

How it works

What you need to provide

Common questions

Is the campaign complete as soon as it starts?

How often is completion checked?

Are likes and subscriptions permanent?

What is your refund policy?

Why does my Meta/Facebook Ads payment keep failing?

Allow advertiser access

Approve advertiser access

Newsletters and welcome emails with Brevo

1. Create your Brevo account

2. Ask ArtistPR to connect Brevo

3. Send a newsletter

4. Edit the welcome email series

I get an error when I try to submit my questionnaire

Add tracking pixel

How do I edit my website in Pages CMS?

Edit Site settings

Edit Releases

If you see “Site suspended (managed by agency)”

I can't access my website

Request an invitation

Accept the invitation

How do I update my credit card?

What is a press release?

How does your service help me?

Why should I pay for publicity?

How do I submit my music to radio and press?

How do I add my company to the industry database?

How can I sign up for an account?