Customer Service | ArtistPR

What is your refund policy?

Thu, 03 Sep 2026 00:00:00 +0000

We don’t have a rigid refund policy with a fixed time window — every situation is different, so we look at each request individually.

Our first step is always to try to fix whatever went wrong. If turnaround took longer than expected, something wasn’t delivered the way you expected, or you’ve run into a technical issue, contact us and tell us what happened — most of the time we can resolve it directly.

If we can’t resolve it, a refund is the option we fall back on, not the first move — but it’s something we’ll work through with you. The more detail you give us up front (your order confirmation, what you expected vs. what actually happened), the faster we can sort it out.

How do I update my credit card?

Sat, 02 Jan 2021 19:53:21 +0000

This is also the fix if your website is showing a “This site is not available at this time” message — that almost always means a payment issue, not something technically broken.

How does your service help me?

Sat, 02 Jan 2021 19:20:57 +0000

Finding real promotion opportunities for your music — the right blogs, the right press contacts, the right playlists — takes real research, and doing it from scratch is close to a full-time job on its own. ArtistPR shortcuts that: our tools, industry contacts, and done-for-you services give you the exposure without you having to spend your own hours digging for it, so you can spend that time actually making music instead.

Why should I pay for publicity?

Sat, 02 Jan 2021 19:19:21 +0000

Fair question, and one we hear often. Publicists work upfront, not on commission — that’s how PR has always worked, for major labels and independent artists alike. Every time you hear an artist on the radio or read about them in a music blog, someone paid for that placement: a label, a manager, or the artist themselves.

Managers and agents often work on a percentage, but they’re taking a cut of momentum that already exists — a proven track record of press coverage, radio interest, and a real fan base. Nobody with real industry connections signs an unknown act “on spec.” Publicity is what builds the track record managers and labels look for in the first place.

Whether you’re just starting out or already established, investing in getting your name and music in front of the right outlets pays off in your visibility, your fan base, and ultimately your bottom line.

How do I delete my personal information?

Sat, 02 Jan 2021 19:06:44 +0000

In accordance with the EU’s General Data Protection Regulation (GDPR), specifically the Right to be Forgotten, contact us and we’ll delete your account and remove your personal data.