Customer Service

What is your refund policy?

We don't have a fixed refund window — we look at each request individually. Our first step is always to try to fix what went wrong; a refund is what happens if that doesn't resolve …

How do I update my credit card?

Contact us and we'll update your card and reactivate your account the same day — this is also the fix if your website is showing a "site not available" message.

How does your service help me?

Promoting your own music from scratch is a full-time job. ArtistPR hands you the tools, contacts, and done-for-you services to get exposure without spending your own hours chasing …

Why should I pay for publicity?

Publicity has always been paid for upfront — by a label, a manager, or the artist. Managers work on commission, but only once you already have traction; PR is what builds that …

How do I delete my personal information?

In accordance with GDPR's Right to be Forgotten, contact us and we'll delete your account and personal data.