Account & Billing | ArtistPR

What is your refund policy?

Thu, 03 Sep 2026 00:00:00 +0000

We don’t have a rigid refund policy with a fixed time window — every situation is different, so we look at each request individually.

Our first step is always to try to fix whatever went wrong. If turnaround took longer than expected, something wasn’t delivered the way you expected, or you’ve run into a technical issue, contact us and tell us what happened — most of the time we can resolve it directly.

If we can’t resolve it, a refund is the option we fall back on, not the first move — but it’s something we’ll work through with you. The more detail you give us up front (your order confirmation, what you expected vs. what actually happened), the faster we can sort it out.

How do I update my credit card?

Sat, 02 Jan 2021 19:53:21 +0000

If you can open your site but cannot edit it, see I can’t access my website for Pages CMS invitation help.

How do I delete my personal information?

Sat, 02 Jan 2021 19:06:44 +0000

In accordance with the EU’s General Data Protection Regulation (GDPR), specifically the Right to be Forgotten, contact us and we’ll delete your account and remove your personal data.

I canceled my subscription before the end of my trial period, but I was still charged.

Sat, 02 Jan 2021 19:02:40 +0000

Your card is charged automatically at the end of your trial period, and then again every billing cycle after that, for as long as your membership is active. If you canceled before your trial ended and were still charged, contact us with your order details and we’ll sort it out.

If you canceled after your trial ended, that charge was for the billing cycle already in progress — you’ll keep full access to your Premium Membership through the end of that cycle.

How do I cancel my subscription?

Sat, 02 Jan 2021 16:24:45 +0000

To cancel your Premium Membership, submit a request at studio.artistpr.com/cancellation-request. Canceling stops future billing — you’ll keep full access through the end of your current paid period, not be cut off immediately.

If you’re having trouble accessing your account to submit the request, email cancellations@artistpr.com and we’ll take care of it from there.