Account & Billing

What is your refund policy?

We don't have a fixed refund window — we look at each request individually. Our first step is always to try to fix what went wrong; a refund is what happens if that doesn't resolve …

How do I update my credit card?

Contact us and we'll update your card and reactivate your account the same day — this is also the fix if your website is showing a "site not available" message.

How do I delete my personal information?

In accordance with GDPR's Right to be Forgotten, contact us and we'll delete your account and personal data.

I canceled my subscription before the end of my trial period, but I was still charged.

Your card is charged automatically at the end of your trial and every billing cycle after that. If you canceled before your trial ended and were still charged, contact us and we'll …

How do I cancel my subscription?

Submit a cancellation request at studio.artistpr.com/cancellation-request — you'll keep full access through the end of your current billing period, not be cut off immediately.